Whether you are a first-time visitor or returning to Fallsview Casino online, this guide covers the essential features you need to know.

Before You Start

• You must be at least 19 years old to register and play.
• Have a valid government-issued ID ready for identity verification.
• Use a stable internet connection and an up-to-date browser for best performance.
• The platform works as a progressive web app (PWA) — you can add it to your home screen from your browser.
• Set a deposit limit before your first transaction to manage your bankroll.
• Understand that all bonuses come with wagering requirements — never play without reading the terms.

Step-by-Step Sign-Up

1. Visit the site and click the “Sign Up” or “Register” button on the homepage.
2. Fill in your full name, date of birth, email address, and phone number.
3. Create a username and a strong password (mix of letters, numbers, and symbols).
4. Select your preferred currency and confirm your country of residence.
5. Accept the terms and conditions and the privacy policy.
6. Check your email for a verification link and click it to activate your account.
7. Log in and complete the KYC process by uploading a photo of your ID and a recent utility bill.

How Wagering Works

When you claim a deposit bonus, the bonus amount is locked until you meet the wagering requirement. For example, if you deposit $100 and receive a 100% match bonus (up to $100), you have $200 in total playable funds (your deposit plus the bonus). The wagering requirement is typically 35x the bonus amount. Here is the detailed calculation:

• Bonus amount: $100
• Wagering requirement: 35x bonus = 35 × $100 = $3,500
• You must place bets totaling $3,500 before you can withdraw any winnings from the bonus.
• If you play a slot with 96% RTP, the expected loss over $3,500 wagered is: $3,500 × (1 – 0.96) = $140
• This means, on average, you will lose $140 of your own money to clear the bonus, leaving you with $60 of your original deposit — assuming you win nothing extra.
• If you win a $500 jackpot during wagering, those winnings are also locked until the requirement is met.
• Always check the contribution rate: slots count 100%, but table games may count only 10–20%.

Important: You must forfeit the bonus if you request a withdrawal before completing the wagering — only your original deposit will be returned.

Banking & Payments

Deposits are credited immediately for most methods. Withdrawals to e-wallets or crypto are fastest. All transactions are encrypted with SSL technology.

Security

The platform uses 128-bit SSL encryption to protect all data transfers. Two-factor authentication (2FA) is available in your account settings — enable it for an extra layer of protection. The site holds a Curacao eGaming license, which means it complies with international standards for fair play. However, note that winnings from Curacao-licensed casinos may be subject to local income tax in your country, depending on your jurisdiction. Always consult a tax professional for your specific situation.

When Things Go Wrong

• Login failure: Clear your browser cache and cookies, then try again. If the problem persists, reset your password via the “Forgot Password” link.
• Game not loading: Refresh the page, disable any ad-blockers, or try a different browser. The site works best on Chrome or Firefox.
• Deposit not showing: Check your bank statement to confirm the transaction. If the amount is deducted but not credited, contact support with a screenshot of the receipt.
• Withdrawal rejected: This usually means you have not completed the wagering requirements or your KYC documents are missing. Check your account status and upload any pending documents.
• Self-exclusion request: If you need a break, go to account settings and set a cooling-off period (24 hours to 6 months). For permanent exclusion, contact support directly.
• Bonus not applied: Ensure you entered the bonus code during deposit. If it still does not apply, chat with support and provide the bonus code.

Insider Advice

If your withdrawal is delayed beyond the stated timeframe (e.g., 3 business days for credit cards), follow these steps:

• Check your email for any requests for additional KYC documents. Missing documents are the most common cause of delays.
• Log in and verify that your withdrawal status is “Processing” — if it says “Pending,” it has not yet been reviewed.
• Contact support via live chat (available 24/7) and ask for a specific ticket number.
• If no response within 48 hours, escalate by emailing the compliance team directly — use the address listed in the terms and conditions.
• Typical resolution time for escalated cases is 3–5 business days. For crypto withdrawals, if delayed beyond 24 hours, request a manual push from the finance department.

Common Questions

How do I create an account at the online casino?

Click the “Sign Up” button on the homepage, fill in your personal details, verify your email, and complete the KYC process by uploading your ID.

What payment methods can I use?

You can use Visa, Mastercard, Interac e-Transfer, bank wire, and cryptocurrencies such as Bitcoin and Ethereum. All methods have different processing times and limits.

How long do withdrawals take?

Withdrawals to e-wallets or cryptocurrencies are usually processed within 24 hours, while bank transfers and credit card withdrawals may take 1 to 7 business days depending on your bank.

Are there any fees for deposits or withdrawals?

No, the casino does not charge fees for deposits or withdrawals. However, your bank or payment provider may apply its own transaction fees, so check with them beforehand.

Is the mobile version different from the desktop site?

The mobile site is a progressive web app that adapts to your screen size and offers the same games and features as the desktop version. You can add it to your home screen for quick access.

What should I do if I forget my password?

Click the “Forgot Password” link on the login page, enter your email address, and follow the reset link sent to your inbox. If you do not receive the email, check your spam folder.

Can I set deposit limits on my account?

Yes, you can set daily, weekly, or monthly deposit limits in the account settings under responsible gaming tools. These limits can be reduced instantly but take 24 hours to increase.

How do I know if a game is fair?

All games use a random number generator (RNG) that is regularly tested by independent auditors. The RTP percentage for each game is displayed in the game’s information section.

What happens if my internet disconnects during a game?

If your connection drops, your game session is saved on the server. You can log back in and resume the game from where you left off within a few minutes. Any unsettled bets will be resolved once the connection is restored.

This guide gives you everything you need to start confidently, from registration to cashing out. Always play responsibly and enjoy the experience.